Refund and Cancellation Policy

Last updated: November 11, 2026

This policy explains how cancelling and refunds work for Trailboss, run by Iron Spur Labs LLC. It is part of our Terms of Service.

Free trials

Paid plans (Outfit and Ranch) start with a 14-day free trial. Cancel any time during the trial and you won't be charged.

You can cancel any time from Settings → Billing, or by emailing support@trailboss.dev.
Cancelling stops the next renewal. Your plan keeps working until the end of the period you've already paid for, and then moves to the free plan.
We don't charge cancellation fees.

Subscription fees, hour packs and other prepaid purchases are non-refundable, except where the law requires a refund or we agree to one in writing.
Hour packs expire 12 months after purchase. Unused hours aren't refunded when they expire.
Charged by mistake? If you were charged twice or charged after you cancelled, email support@trailboss.dev within 60 days of the charge. Once we confirm the error, we refund it to the original payment method.

Approved refunds go back to the card or account you paid with, through Stripe. Banks usually take 5 to 10 business days to show them.

Questions about a charge: support@trailboss.dev, Iron Spur Labs LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.